Membership Advisor

Key Responsibilities

Sales and Lead Generation:

• Proactively generate leads through various channels, such as walk-ins, referrals, events, and online inquiries.
• Conduct thorough needs assessments to understand potential members' fitness goals and interests.
• Utilize persuasive techniques to present membership options and encourage prospects to join.

Membership Consultation:

• Provide personalized guidance to potential members, highlighting the gym's facilities, classes, and benefits relevant to their fitness aspirations.
• Offer insights into different membership tiers and their respective advantages to help clients make informed decisions.

Relationship Building:

• Establish strong rapport with potential members to build trust and rapport.
• Follow up with leads and maintain regular communication through phone calls, emails, and in-person meetings.

Target Achievement:

• Meet and exceed monthly and quarterly sales targets set by the gym management.
• Maintain accurate records of sales activities and member interactions using the gym's CRM system.

Gym Promotion:

• Collaborate with marketing teams to execute membership campaigns and promotions.
• Actively participate in events and outreach initiatives to boost brand visibility and attract potential members.

Market Research:

• Stay updated on industry trends, competitor offerings, and local fitness-related events to gain a competitive edge in sales.

Customer Service:

• Offer exceptional customer service to existing and potential members, addressing inquiries, resolving concerns, and maintaining a positive gym experience.

Requirements:

• Sales Experience: Proven track record in sales, ideally in the fitness industry or related field.
• Interpersonal Skills: Outstanding communication and interpersonal abilities to engage and connect with potential members effectively.

Fitness Knowledge: 

• Familiarity with various fitness programs, classes, and gym equipment to provide informed recommendations to clients.
• Motivated and Target-Driven: Self-motivated, ambitious, and goal-oriented individual who thrives in a sales-focused environment.

Adaptability: 

• Able to adapt quickly to different personalities and tailor sales approaches to meet individual needs.

Tech-Savvy: 

• Proficient in using CRM software, email, and other sales tools.

Positive Attitude: 

• Energetic, enthusiastic, and passionate about fitness and helping others achieve their goals.

Availability: 

• Flexibility to work on weekends, early mornings, and evenings as per gym operational hours.

Perks and Benefits:

• Competitive base salary with performance-based incentives.
• Access to gym facilities and classes.
• Opportunities for career growth within the organization.

‍Note: This job description is a general overview of the Membership Advisor role and may be subject to modifications or additions to meet the needs of the gym's specific requirements.