General Club Manager

Administration and Organizational Responsibilities


• Demonstrate a working knowledge of all standard operating procedures and policies
• Communicate and implement company policies and procedures
• Encourage staff to work as a team and be productive
• Demonstrate an ability to take decisive action
• Proactively recruit, interview, and hire talented team members


Sales Management


• Demonstrate the ability to lead, motivate, and manage a team
• Achieve desired revenue targets, as measured through KPI's, through the leadership and motivation of sales staff
• Implement company marketing programs generate new sales leads
• Ensure that team maintains proper tracking of leads
• Emphasize the importance of staff involvement in the community and neighborhood businesses and recruit new local businesses into partnership programs


Operational Responsibilities

• 
Support personnel related problems or difficulties by following company procedure and documentation
• Resolve customer complaints in an expeditious and tactful manner following company procedure and documentation
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the customer
• Ensure the facility meets standards for cleanliness, maintenance, safety, and security
• Ensure malfunctioning equipment is repaired promptly
• Ensure proper inventory of equipment partsAssist in the processing, submission, and approval of payroll


Financial Responsibilities


• Exhibit an understanding of revenue budgets and payroll expenses
• Establish controls of expenses and purchasing supplies
• Demonstrate a deep understanding of expense management
• Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget